How To Make A Return:
All returns must have prior authorization.
Please email returns to obtain authorization prior to
returning any item to insure proper credit. Once you call
the number listed, you will receive a RA (return
Authorization). In some Return item in its original
packaging. Make sure to insure the package for its full
price. You are responsible for it until we receive it. Our
is not responsible the the cost of postage or shipping for
any returns. Unless instructed to send the item directly
back to the manufacturer, please make all returns to the
address provided on the RA you receive. Include contact
information, e-mail and/or phone number, and you will
receive an e-mail once your return is credited to your
account. We are committed to you, our customers -- even if
you are making a return.
Warranty & Return Policies
Our strives to provide you with the best
possible warranty and return policies in the business. All
purchased from our website is covered by the original
manufacturer's warranty which is usually from 1-2 years from
date of purchase. Please consult with us regarding a
specific manufacturer's warranty policy.
Return Policy
Our will gladly provide a full refund for any
unused returned within 30 days of delivery. Once you have
used the equipment, it is no longer considered new and will
be valued based on condition for any used merchandise return
(limited to 30 days from delivery).
You may return most new, unopened items within
30 days of delivery for a full refund. We'll also pay the
return shipping costs if the return is a result of our error
(you received an incorrect or defective item, etc.).
You should expect to receive your refund within
four weeks of giving your package to the return shipper,
however, in many cases you will receive a refund more
quickly. This time period includes the transit time for us
to receive your return from the shipper (5 to 10 business
days), the time it takes us to process your return once we
receive it (3 to 5 business days), and the time it takes
your bank to process our refund request (5 to 10 business
days).
If you need to return an item, simply login to
your account, view the order using the "Complete Orders"
link under the My Account menu and click the Return Item(s)
button. We'll notify you via e-mail of your refund once
we've received and processed the returned item.
No-Lemon Policy
Our provides you with our special 30-day "no
lemon policy". This policy states that in the event that
your equipment is defective (within 30 days of purchase) we
will have your equipment picked up by UPS (free of charge,
excludes International customers) and replace your equipment
to you rather than make you wait for the warranty service.
Your equipment will be returned by UPS ground free of charge
(International customers excluded). If you have altered your
equipment in any way, it is not deemed defective and is
exempt from this policy. After 30 days have expired, you are
responsible for the shipping and handling fees for returning
your itemequipment to Our website for warranty service. Once
returned, Our website will replace your equipment with a new
product or have the equipment repaired in accordance with
the itemmanufacturer's warranty policy (please consult with
us regarding specific manufacturer warranties). Our website
will then ship your equipment to you UPS ground service free
of charge (International customers excluded).
Special Order Policy & Individual Irons
We do not charge extra for special orders.
However, if a special order is returned or canceled before
we can cancel it with the manufacturer, you will be subject
to a 20% re-stocking fee ($25 minimum). That's what makes
them special...they're made just for you. Please make sure
you are committed to receiving your merchandise when special
ordering. Other special orders may be subject to other
fees/conditions. Please call for complete details.
Individual Clubs (Irons or wedges that are part
of a set) are considered "Custom Clubs" by most
itemmanufacturers. And, many manufacturers will not take
back clubs that are considered "Custom Clubs". For all
Individual or Replacement Irons that are returned, you will
be subject to a 20% re-stocking fee ($25 minimum). At Our
website, our goal is to make sure that you, our customer,
has a great shopping experience...not just the best price
anywhere, but the best service, too.
Low Price Match
Our website provides you with peace of mind
knowing that you are getting the absolute lowest price
possible on the 'net (all prices are in US Dollars).
